YUSU have been criticised today, following the failure of their website to cope with the demand for SinneD tickets, this year’s Big D event.
Tickets were due to go on sale at midday today. However, the YUSU website crashed instantly at 12.01. Since then, it has continually failed to cope with the high levels of traffic, displaying a message saying “shop capacity exceeded” or “internal server error” to many frustrated students.
The crash has also had a knock on effect on the nominations for YUSU by-elections. Although nominations were due to close this afternoon, YUSU has now extended the deadline to midday tomorrow to allow for the website difficulties.
A message was posted on the YUSU shop website this afternoon, stating: “If you are trying to purchase Big D tickets, please be patient. Repeatedly reloading our website only compounds the problem, and forces us to sell the tickets much more slowly.”
Lewis Bretts, Democracy and Services officer, has also released a statement, explaining that, “While we made some changes to the website this year to stabilise the Online Shop, the Big D publicity incorrectly stated that tickets sold out in 45 minutes which meant that a large number of people visited the homepage in the first hour. Our website is hosted by the University, and their servers could not cope with the increased load. The website has now stabilised, and tickets continue to be available. Historically Big D organisers have been quite happy when the website runs into problems on ticket sale day, and I haven’t recieved any complaints from this year’s Big D team.”
Derwent Vice-Chair Felicity Saunders apologised for the delay, assuring students that “there are still tickets left”, and said that “slowly the tickets are being issued, however unfortunately all people can do is keep trying”.
Derwent Vice-Chair Emma Warren also commented, saying that tickets were put online as “we thought it was the most accessible way for everyone”, and that she “really hopes everyone bears with us, we promise it will be worth it”.
The first tickets to SinneD were released yesterday, with 100 being sold to the first 100 guests of the SinneD launch event.