Comments on: Survey to assess problems in medical provision http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/ Award-winning University of York Student Newspaper and Website Thu, 09 Feb 2012 18:59:27 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Anon http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/#comment-56662 Anon Mon, 09 Mar 2009 19:31:33 +0000 http://www.nouse.co.uk/?p=7422#comment-56662 Please do let Charlie know about this. Nothing can be done if we don't have feedback on what is needed. Please do let Charlie know about this. Nothing can be done if we don’t have feedback on what is needed.

]]> By: another patient http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/#comment-56648 another patient Mon, 09 Mar 2009 14:43:17 +0000 http://www.nouse.co.uk/?p=7422#comment-56648 "Patient" - I too have complaints about a particular doctor, and have heard 3 other people complain about the same doctor. I wonder whether we are referring to the same one as you?? “Patient” – I too have complaints about a particular doctor, and have heard 3 other people complain about the same doctor. I wonder whether we are referring to the same one as you??

]]> By: patient http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/#comment-56647 patient Mon, 09 Mar 2009 14:19:33 +0000 http://www.nouse.co.uk/?p=7422#comment-56647 I know that one doctor at the University Health Centre has had numerous complaints lodged against him/her, though as I continue to hear of more people complaining about this doctor, nothing seems to be done about it. Perhaps it would be useful for YUSU to also hear of complaints lodged against the Health Centre so there could be something done about it. Additionally, one of the most common types of appointments made in a student health centre is regarding mental health issues, yet as far as I can see, there is not a single reference to mental health issues on their website... I know that one doctor at the University Health Centre has had numerous complaints lodged against him/her, though as I continue to hear of more people complaining about this doctor, nothing seems to be done about it. Perhaps it would be useful for YUSU to also hear of complaints lodged against the Health Centre so there could be something done about it.

Additionally, one of the most common types of appointments made in a student health centre is regarding mental health issues, yet as far as I can see, there is not a single reference to mental health issues on their website…

]]> By: Jason Rose http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/#comment-55862 Jason Rose Fri, 20 Feb 2009 17:45:57 +0000 http://www.nouse.co.uk/?p=7422#comment-55862 I have no doubt whatsoever that the staff there are friendly and pleasant but the system seems a bit overly difficult to use (especially if you have an immediate problem) and their competence seems to be lacking, evidenced by your story highlighting that they were unable to distinguish between strengths of the condition or warn you of the possibility of a week-long stay, etc. Also the university system for illness means that under 10 days doesn't qualify as an illness and you're expected to catch up. With many hours of lectures a week, seminars, tutorials and, more importantly, weekly deadlines and laboratory sessions, there is no way that I would be able to catch up if I spent 7 days in hospital and it's, frankly, ridiculous on many fronts. I have no doubt whatsoever that the staff there are friendly and pleasant but the system seems a bit overly difficult to use (especially if you have an immediate problem) and their competence seems to be lacking, evidenced by your story highlighting that they were unable to distinguish between strengths of the condition or warn you of the possibility of a week-long stay, etc.

Also the university system for illness means that under 10 days doesn’t qualify as an illness and you’re expected to catch up. With many hours of lectures a week, seminars, tutorials and, more importantly, weekly deadlines and laboratory sessions, there is no way that I would be able to catch up if I spent 7 days in hospital and it’s, frankly, ridiculous on many fronts.

]]> By: Michael http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/#comment-55857 Michael Fri, 20 Feb 2009 12:49:11 +0000 http://www.nouse.co.uk/?p=7422#comment-55857 Dissenting voice?...I went there May 2008, and they weren't uniformly terrible. Bad points being: that I wasn't able to see a doctor immediately; that I had to register (I'd never needed to go before, so hadn't filled out the forms); that when I came back for my appointment later in the day they had lost the details of that and had to make it again. Good points being: that registering was a pretty quick process with a form; that I was able to get an appointment for later in the same day; that when I asked the receptionist what was going on with my missing appointment, she remembered me and arranged for me to see the nurse immediately; that the nurse was friendly and professional, and took me seriously, and gave me a careful check; that when she had cause for concern, she got the doctor into the room and had him check me over; that he was equally friendly and professional, and checked me over; that they both correctly diagnosed my problem (spontaneous pneumothorax) and sent me off to the hospital with an explanatory letter. Dubious points: the doctor and the nurse didn't seem to realise quite how serious the pneumothorax was, or at any rate didn't tell me - I was led to expect a quick trip to the hospital followed by letting the issue resolve itself (the standard in milder cases), rather than a week-long stay in the place. OTOH, there was no reason to suppose it was especially serious, especially without taking x-rays. So, whilst admitting that there were certainly some problems, and taking into account the effects of both a slow day for appointments and the statement "I'm having chest pains and want to check it out with the doctor", nonetheless, I didn't find the experience there so very terrible. Dissenting voice?…I went there May 2008, and they weren’t uniformly terrible.

Bad points being: that I wasn’t able to see a doctor immediately; that I had to register (I’d never needed to go before, so hadn’t filled out the forms); that when I came back for my appointment later in the day they had lost the details of that and had to make it again.

Good points being: that registering was a pretty quick process with a form; that I was able to get an appointment for later in the same day; that when I asked the receptionist what was going on with my missing appointment, she remembered me and arranged for me to see the nurse immediately; that the nurse was friendly and professional, and took me seriously, and gave me a careful check; that when she had cause for concern, she got the doctor into the room and had him check me over; that he was equally friendly and professional, and checked me over; that they both correctly diagnosed my problem (spontaneous pneumothorax) and sent me off to the hospital with an explanatory letter.

Dubious points: the doctor and the nurse didn’t seem to realise quite how serious the pneumothorax was, or at any rate didn’t tell me – I was led to expect a quick trip to the hospital followed by letting the issue resolve itself (the standard in milder cases), rather than a week-long stay in the place. OTOH, there was no reason to suppose it was especially serious, especially without taking x-rays.

So, whilst admitting that there were certainly some problems, and taking into account the effects of both a slow day for appointments and the statement “I’m having chest pains and want to check it out with the doctor”, nonetheless, I didn’t find the experience there so very terrible.

]]> By: Anon http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/#comment-55855 Anon Fri, 20 Feb 2009 11:04:05 +0000 http://www.nouse.co.uk/?p=7422#comment-55855 I too have never heard any good feedback about the student health centre, but have heard a lot of bad stories! I am considering making a formal complaint because I was refused treatment that I then discovered that they are being paid extra from the PCT to provide! I too have never heard any good feedback about the student health centre, but have heard a lot of bad stories!
I am considering making a formal complaint because I was refused treatment that I then discovered that they are being paid extra from the PCT to provide!

]]> By: Jason Rose http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/#comment-55801 Jason Rose Wed, 18 Feb 2009 01:30:15 +0000 http://www.nouse.co.uk/?p=7422#comment-55801 I don't think I have ever heard any student at York ever say anything good about the health centre, ever. That's a lot of "ever"s, I know, but that's because I mean it. I have a friend who was bleeding heavily and they wouldn't treat him because he hadn't registered. They made him fill in the registration forms for ten minutes and then told him to find the porters. 30 minutes and no porters later, he ended up going to hospital. Well done to them. Also people that need to see them quickly can't because of their stupid timetabling system. The whole place is pathetic. I don’t think I have ever heard any student at York ever say anything good about the health centre, ever. That’s a lot of “ever”s, I know, but that’s because I mean it.

I have a friend who was bleeding heavily and they wouldn’t treat him because he hadn’t registered. They made him fill in the registration forms for ten minutes and then told him to find the porters. 30 minutes and no porters later, he ended up going to hospital. Well done to them.

Also people that need to see them quickly can’t because of their stupid timetabling system. The whole place is pathetic.

]]> By: Medical Health http://www.nouse.co.uk/2009/02/10/survey-to-assess-problems-in-medical-provision/#comment-55787 Medical Health Tue, 17 Feb 2009 17:52:26 +0000 http://www.nouse.co.uk/?p=7422#comment-55787 Wow, this sounds like the problems that happen everyday with the standard healthcare in the US. The doctors expect you to be there on time BUT you might wait 30 minutes to an hour to actually get into your appointment. Since the insurance companies cause so many hurdles for our doctors here in the states, the doctors try to see as many patients as they can in a small period of time, most of the time you see the Dr's assistant, not the actual doctor. This is not just a university problem, this is a national healthcare system problem. Wow, this sounds like the problems that happen everyday with the standard healthcare in the US. The doctors expect you to be there on time BUT you might wait 30 minutes to an hour to actually get into your appointment. Since the insurance companies cause so many hurdles for our doctors here in the states, the doctors try to see as many patients as they can in a small period of time, most of the time you see the Dr’s assistant, not the actual doctor. This is not just a university problem, this is a national healthcare system problem.

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